The banking industry has been facing issues when it comes to making its services accessible to all people and both physically and digitally. It means that some individuals with disabilities or limitations may face difficulties in accessing and using banking services. But it’s important for banks to prioritize accessibility and ensure that their services are available to everyone, regardless of their financial abilities.
Well-known banks have a widespread presence around the world. It means that they have a responsibility to ensure that their products and services are approachable to as many people as possible.
Most banks have online platforms, such as websites and mobile applications, where customers can acquire their banking services. There are some online bank account opening app, so that one can open account without any hassle. But it’s important that these platforms are developed in such a way that complies with relevant accessibility regulations. These regulations are designed to ensure that people with disabilities can use the media without facing any unnecessary barriers.
To improve accessibility, banks must incorporate features and tools in their digital platforms that make it easier for people with disabilities to navigate and use their services. For instance, they may need to provide alternative texts for images so that screen readers can describe the pictures to the visually impaired, so they can also open bank Account without any disturbance. We will discuss more related points right here.
Mobile banking apps for the visually impaired:
These apps should be designed to accommodate users with visual impairments. This means providing them with options like adjusting font sizes, color contrasts, and display settings. People can low vision or color blindness can then read the content and navigate the app comfortably. So visually impaired people can also use these apps easily to make payment and for other things.
Screen reader software:
So, to make the app accessible for blind or visually impaired individuals, it’s important to ensure compatibility with screen readers software. Screen readers are special tools that read out the content on the screen. It provides a proper format for labeling and structuring the elements within the app.
Integrating voice input functionality:
Integrating voice input functionality is another important feature of accessibility. This feature sanctions users with motor disabilities or dexterity issues to interact with the app using their voice instead of touch-based interactions. Users can give voice commands to navigate through the app, input texts or perform transactions.
Provide captions or transcripts:
If a mobile banking app includes videos or audio content, then it’s important to provide captions or transcripts. Captions are like subtitles that display the spoken words as text on the screen. Transcripts are written versions of the spoken content. So, when they provide captions and transcripts, that benefits users who are deaf or hard of hearing and those seeking information about credit card payment.
Clear and consistent navigation:
Clear and consistent navigation is crucial for all users, including those using services like IMPS. The app should have a well-structured and easy-to-handle navigation system. It means using clear labels for buttons and menu items and arranging features in a logical order. When the navigation is straightforward, then users of all abilities can find what they need.
In a nutshell:
Along with all the above-written features, there is more than is known as error handling is important for users. A clear message should be displayed when something goes wrong and explaining what the issue is and providing guidance on how to fix it.